In the 5th episode, of the "Dear Scott Show" Dr. Scott Luene, from Breakaway addresses the key areas to focus on during new patient phone calls.
He emphasizes the importance of proper handling, considering that new patient appointments are mainly scheduled over the phone. According to national average data, only 42% of calls end up with an appointment. Scott mentions two main categories that need to be addressed: practice policies and saying the right things to encourage scheduling. Policies affecting scheduling include in-network insurance, late and weekend schedules, certain procedures, and special offers for new patients.
On the other hand, scheduling conversion depends on the conversation between the team member and the patient.
Dr. Scott Leune recommends that team members should ask more questions and take control of the conversation rather than wait for the patient to ask questions. By asking patients specific questions that lead them straight to scheduling, team members can easily convert the phone call into an appointment.
In the 5th episode, of the "Dear Scott Show" Dr. Scott Luene, from Breakaway addresses the key areas to focus on during new patient phone calls.
He emphasizes the importance of proper handling, considering that new patient appointments are mainly scheduled over the phone. According to national average data, only 42% of calls end up with an appointment. Scott mentions two main categories that need to be addressed: practice policies and saying the right things to encourage scheduling. Policies affecting scheduling include in-network insurance, late and weekend schedules, certain procedures, and special offers for new patients.
On the other hand, scheduling conversion depends on the conversation between the team member and the patient.
Dr. Scott Leune recommends that team members should ask more questions and take control of the conversation rather than wait for the patient to ask questions. By asking patients specific questions that lead them straight to scheduling, team members can easily convert the phone call into an appointment.