In the 3rd Episode of Breakaway Seminar's "Dear Scott" show, Dr. Scott Leune answers a question about improving the patient experience in dental practices.
He identifies three categories of patient experience:
Scott stresses the importance of paying attention to the facility, making sure it is clean, modern, and free of clutter. He also emphasizes the importance of amenities, such as a Keurig machine and video game area in the lobby, and TVs with Netflix in the operator.
Dr. Scott Leune also highlights the significance of business processes and systems in ensuring a good patient experience, such as having staff greet patients by name and making sure that appointments start on time. Overall, Dr. Scott Leune stresses that the patient experience is an important factor in the success of dental practices and that it is essential to continually evaluate and improve the patient experience.
In the 3rd Episode of Breakaway Seminar's "Dear Scott" show, Dr. Scott Leune answers a question about improving the patient experience in dental practices.
He identifies three categories of patient experience:
Scott stresses the importance of paying attention to the facility, making sure it is clean, modern, and free of clutter. He also emphasizes the importance of amenities, such as a Keurig machine and video game area in the lobby, and TVs with Netflix in the operator.
Dr. Scott Leune also highlights the significance of business processes and systems in ensuring a good patient experience, such as having staff greet patients by name and making sure that appointments start on time. Overall, Dr. Scott Leune stresses that the patient experience is an important factor in the success of dental practices and that it is essential to continually evaluate and improve the patient experience.